Effective case management people

The expectations placed upon case managers (individual model) or case management team members (team-based model) in terms of both the outcomes to be achieved and the tasks to be performed are considerable.

Researchers and academics have articulated the required skill set in different ways (see, for example, McNeil, Bachelor, Burnett and Knox - 21st Century Social Work).  Drawn together, these can be seen as a SPECIFICATION for the skills and qualities of staff who are most likely to make effective case managers or case management team members. 

DOMICE was interested to learn about the selection and training of case managers and to what extent they, and members of case management teams in Europe, meet this specification.