Developing a Common UnderstandingThe language of case management" is becoming more widespread. "Case Manager" is a term used by many agencies; there is reference to case management models, approaches, processes, systems and teams in academic and organisational literature. It is even possible to find reference to the case management approach, implying that it is a single approach whose characteristics are well understood
So what - exactly - is "case management"?
The DOMICE project found that the language of case management is not universal. Some jurisdictions do not recognise or manage it as a single function and have no ready translation for it. Where it is used, there no simple consensus about exactly what it all means. One correspondent asked the project "have you found an example of 'pure' case management?" When asked what was meant by "pure case management" he could not explain!
This section of the website discusses some of the terms and explains how they have been used in the